Weird Safari Problem

[ky-clay]

Running Safari 12.1.1 on 2015 iMac OS Mojave with 1.6 Ghz Intel i5. Bluetooth Apple Keyboard. My problem is whenever I open Safari and go to any site like Facebook, or Yahoo Answers and try to use the keyboard to type it will not respond. I can quit and reopen Safari and the keyboard works perfectly. I have cleaned out all history and cookies to no avail. Have disable the only 2 extensions I use and that did not help. This happens every single morning and sometimes later on in the day. This has me stumped. Any idea?

 

[Cory Cooper]

Hello,

That is a strange issue...haven't come across that one before.

-Does it happen on all websites, or just those you mentioned?
-Do you happen to have Adobe Flash installed?
-Have you tried another browser like Google Chrome of Firefox?

C

 

[ky-clay]

It happens on all websites randomly. It only happens with Safari. I do have Adobe Flash and Java installed. I tried disabling them both but that did not solve the problem. Every time I close and reopen Safari the problem is solved. But later on in the day the problem may or may not return. I cannot figure this out.

 

[Cory Cooper]

OK, thanks.

A few things to try:
-Download and run Malwarebytes for Mac to see if there may be any malware causing the issue.
-Download and run Google Chrome - see if the issue happens with it.

C

 

[ky-clay]

Ran Malwarebytes and Avast. Both showed no infection. Google Chrome works perfectly. The issue is only with Safari which is the browser I want to use.

 

[Cory Cooper]

OK, thanks.

It is definitely an issue in Safari then, and good there is no malware. Normally, that issue is caused by a Safari Extension.

-What Extensions do you have installed, whether they are enabled or not?
-Also, try unchecking Safari > Preferences > Advanced > Stop plug-ins to save power

C

 

[ky-clay]

I have Honey and WOT installed. Disabled them and that did not help. I have had these extensions for over 2 years and this just started about 2 months ago. Checked Stop Plug-Ins to save power. Will see if that helps.

 

[ky-clay]

Checking Stop Plug-Ins to save power did not help. I may have solved the problem. I went to the Advanced section of Safari preferences. I then clicked Show Develop in the menu bar. Develop appeared in the menu. I clicked Develop and then clicked Empty Caches. As of this moment that seems to have solved my problem. Not 100% sure as of yet. Will verify this after a day or two.

 

[ky-clay]

Back to square one. That did not solve my problem. Any ideas?

 

[Cory Cooper]

Hmmm...

-Who is your ISP?
-Have you tried power-cycling your router?
-Do you have a VPN?

C

 

[ky-clay]

ISP is AT&T. I have no VPN. Do not know what power-cycling is unless you mean turning it off and on.

 

[Cory Cooper]

OK, thanks.

I will do a bit more research with some colleagues to see if they have heard of this issue as well.

C

 

[ky-clay]

Thanks, it has me baffled. I have tried everything I know to do with no good results.

 

[ky-clay]

Update: Today I was on a website typing and th keyboard suddenly stopped responding. Shut down Safari and when I open it again all was well. Never stopped in the middle of me typing before if that means anything.

 

[Cory Cooper]

Thanks for the update.

I am still looking into it. On my iMac running Safari 12.1.12 in High Sierra, I am now experiencing random complete freezes. The entire computer freezes - no mouse or keyboard input possible. Lasts about 30-60 seconds, then goes back to normal. I have been diagnosing this as well since I spoke to you last.

Will keep at it.

C