TeamViewer on MacBook Air M1 Big Sur 11.3.1

[Deltfz]

Hi Everyone,

This is my first post so I apologise if I get anything wrong.

I have a friend trying to connect to my Mac through team viewer.

When they are connected remotely they cannot see anything but a blank grey screen on their side (instead of my desktop page) but I my side I can see them moving the cursor around on my page.

I have already attempted they other fix suggested including going into privacy setting on my Mac and then accessibility, screen recording and full disk access and ensuring team viewer is added to the list and ticked.

I have also made sure my Mac is up to date and so is TeamViewer.

None of these have worked.

Any other suggestions?

 

[Cory Cooper]

Hello and welcome.

Screen Recording in Security & Privacy not being enabled is the normal cause of this issue. Because you are using an M1 MacBook Air, there may be other things blocking it.

Maybe something in this article will help: How to control a Mac running macOS 10.14 or higher

Also, you might want to contact TeamViewer support or post in their forums as well, as I have never used TeamViewer.

C