Shutting down while working with it

[Lars Lund]

I have two questions. One is on my mac very often shutting down while working with it. I have a feeling that there may be errors in Outlook???. I get a 6 page error I don't understand.
The second question: When I start my Mac, it starts with a lot of programmer and opens many programs including Exel, Adobe Acrobat and many others. I have been in the start menu and here only Northon and Clean my Mac stand no others

 

[Cory Cooper]

Hello,

It looks like an iMac (27-inch, Late 2012) running macOS 10.14.6, correct?

From your explanation and crash report log, the things that could be causing the issue are Norton and CleanMyMac.

I would try the following:
-Remove Norton and CleanMYMac from Login Items. You will still be able to run them manually.
-If other applications are launching at startup, you may have the following enabled:

Restart command

Shut Down command

Try clicking  > Restart and/or Shut Down and uncheck that box. That automatically reopens any applications that were open when you restart or shut down.

See if those suggestions help and let us know.

C

 

[Lars Lund]

Yes that's correct about it's a Mac 27, from 2012. Unfortunately, my mac still shuts down, but not as often as before. I enclose a report.

 

[Cory Cooper]

Hi,

From that report, the things that stand out are:

Not familiar with this - do you recognize it? I would probably uninstall it.
com.chili.TMProtection
com.chili.FileProtect

Apowersoft - which application of theirs are you using?
com.Apowersoft.driver.AudioDevice

This looks like Norton Internet Security - I would try fully uninstalling it, since you removed it from Login Items previously.
com.symantec.ips.kext
com.symantec.nfm.kext
com.symantec.internetSecurity.kext
com.symantecSymXIPS

C

 

[Lars Lund]

Thanks for your help. I really appreciate that.
Com. Chilli is a program similar to Norton that comes with my ISP for free. I can delete that as Norton meets the conditions. Maybe the two programs conflict with each other. Apowersoft I use to download video. Not often. I can try deleting Norton, but you mean, I have to reinstall it. Otherwise, I get other problems. best regards Lars