Scanner not showing up in System Preferences

Joined
Apr 7, 2020
Messages
2
Reaction score
0
I recently purchased an Imac(mid-2009) running El Capitan. It replaced an mid-2007 running Yosemite. I had been using a Brother DSmobile600 pass through scanner. I downloaded the drivers which were compatible up to Yosemite. When I open Printers and Scanners, it is not there. I can, calibrate it with the DS 600 calibrator in my applications folder. Any ideas?
 

Cory Cooper

Moderator
Joined
May 19, 2004
Messages
11,098
Reaction score
500
Hello and welcome.

I see that the drivers on Brother's website only show compatibility through Yosemite. That may be part of the issue. I assume you downloaded the driver from there, mounted the DMG, and installed as directed?

I have seen some scanner TWAIN drivers not work with later versions of macOS. Have you tried to use the scanner with the Image Capture application? Is it recognized there?

C
 
Joined
Apr 7, 2020
Messages
2
Reaction score
0
I did download the drivers from Brother's. It does not show up on Image Capture as well. More than likely, I will have to find another scanner. I appreciate your help.:)
 

Cory Cooper

Moderator
Joined
May 19, 2004
Messages
11,098
Reaction score
500
No worries.

It may not be a bad idea to contact Brother support...they may have some additional suggestions or have dealt with this previously.

Stay healthy and safe.

C
 

Ask a Question

Want to reply to this thread or ask your own question?

You'll need to choose a username for the site, which only take a couple of moments. After that, you can post your question and our members will help you out.

Ask a Question

Top