Remote Help !

[Ric]

Hi all,

there are times when you really need help...

To best help you I may suggest that a member of mac-help.com accesses your Mac via Remote Access.

(Currently the only person doing this is Ric !)

Ther are numerous ways that we can do this, generally we use Apple's Remote Desktop software (ARD).

This allows us to 'take control' of your Desktop...you watch everything that's happening and can terminate the connection at anytime.

This is a very quick and efficient way of us helping people, and you get to watch and learn at the same time.

First you need to allow Access through your Firewall, if you have one.

If you are running Mac OS X Tiger then follow the screenshots below. If you are running an older version of OS X let us know and we will talk you through the correct config.



Open Sharing Preferences:

Then you will see this screen:

Tick the box next to Apple Remote Desktop:

Now click on the "Access Privileges Button"

Now you should see this screen:

Please click the checkbox that says "VNC Viewers may..." and then type in the password that we have decided to use !

Then we need to configure your Modem to allow all traffic for Remote Access to get directed to your Mac...this is called port forwarding. If you are using a USB modem, you can ignore this bit you are good to go !

Now your Mac is ready, we need to set up "Port Forwarding"

Don't worry it's not to hard to do...

By using VNC we only need to forward one port...5900.

So first you need to login to the admin software of your modem, for example on a Netgear DG834 Modem you would type

192.168.0.1

into your web browser this would then give you a screen like this:

more to follow...

 

[[email protected]]

sorry about the lack of info:
I have an iMac G4 OS system 10.4.8
I'd be glad to let you on my desktop. When do you want to do this? I may be interrupted for a minute or two if we do it now, but I"m game if you are?

do you have any idea what's going on?

bobbi

 

[Ric]

Hi there Bobbi,

I am online now...

let me know if you are.

regards

Ric

 

[[email protected]]

I'm online now. YOu?

 

[Ric]

Hi there.

How is your Mac connected to the Internet ?

Have you done the port forwarding thing above ?

regards

Ric

 

[Ric]

Hi there,

please download this version of AppleRemote Desktop and install it...

You only have version 2.2 and it won't let me connect.

(I have sent you it via email !)

regards

Ric

 

[crazyplanepilot]

I have a Powermac G4 Dual Processor running 10.4.8 and I have a wireless internet connection in my house. I use ARD 2.2 almost everyday, but i want to connect to other computers that are not on my WLAN or LAN for that matter. How can I do that in ARD? I have RealVNC on my Compaq Presario SR2030NX and I cannot control it with ARD, how do I set it up to connect to computers not on the network and control my windows running Windows MCE 2005 (XP Pro) with realvnc on it? thanks!

 

[karazelle]

I have a Powermac G4 Dual Processor running 10.4.8 and I have a wireless internet connection in my house. I use ARD 2.2 almost everyday, but i want to connect to other computers that are not on my WLAN or LAN for that matter. How can I do that in ARD?

In Remote Desktops File menu is the option to "add by address" (alt+shift+cmd+n). In that box you enter the address of the host you want to reach, which is either:

• IP address - many sites like www.minip.no lets you know your current public IP address.
• FQDN - (full dns name), for example winsrv1.mynet.local or supacool18.myip.net if you use www.dyndns.org or similar
• one of above mentioned and ortnumber - if for some reason you cannot use port 5900 on either the router (want to control more than one machine on that lan) or on the computer itself (other program uses port 5900), you can enter an address like myserver.myip.net:5901 or 217.11.246.2:5901 etc.

Note about Microsoft Virtual Server on remote computer: The remote end must be reachable on port 5900. The main culprit to muck that up on Windows servers is often Microsoft Virtual Server, as it uses port 5900 for its remote control thing that isn't VNC, but you can easily reconfigure either its Remote Control (VMRC) settings, or the VNC Server, to use another port

I have RealVNC on my Compaq Presario SR2030NX and I cannot control it with ARD

In my experiments with ARD 2 and 3 I have often seen that these issues tend to be to blame:

1. Wrong solution - in most cases, the ideal tool to use to remote control Windows is actually Microsoft Remote Desktop (uses port 3389). Microsoft has a good free tool for Mac to use with this as well at www.microsoft.com/mac . NOTE! You usually need Vista Business or higher, XP Pro or higher to use this, if not VNC is your option again.
2. RealVNC seems to work less well with ARD than TightVNC or UltraVNC (both free). UltraVNC has many Windows specific features while also working with ARD, while TightVNC is more "classic"
   Both supports compression of the VNC data, which helps speed things up a bit, something ARD also uses.
3. Forgetting to configure firewall - either open a port exception, or ideally, a program exception to the VNC Server

 

[unbentcrayfish]

I've always wondered how you did all of that but now I sorta do (not really, you lost me after the second picture..... its ok though im not going to try!)

thanks anyway!

 

[jass]

hey Ric. ....... i need ur help dude ...
- i have a programe stuck and allways open and cant be closed even forcing it.
- i wanna formate the hard drive so i can partition it.
- my fan is working noisly probably because of this hanging up software.

Please help mee Ric

 

[MadMark]

I use TeamViewer. It bypasses a lot of the ports being open and such being needed. And it has passcode protection/cross platform. Works fairly well,

http://www.teamviewer.com/en/index.aspx

 

[RickyScoville]

Hi Ric, Rick with a 'ck' here,

I have a Powermac G4 running 10.4.11 and i would like a number of other Macbooks to be able to connect to it from different WAN's to update files and folder. It does not necessarily need remote desktop just the ability to have a mounted drive. I currently have a Macbook Pro 10.6.8.

I'm a bit of a mac amateur so would greatly appreciate any help or advise on getting this setup.

Thanks in advance

Rick

 

[peterpica]

Unable to post any new queries... tells me there's a 'server-side' problem and not my browser. What's going on?

 

[Ric]

...try again ! ;-)

 

[peterpica]

I'm unable to post anything, other than a response to an existing question. That's why I'm reaching out anywhere... When I try to initiate a question, I get an error screen. See:

peterpica.com/error500.pdf

When I try to post a question in the help section, I get another error message. See:

peterpica.com/error404.pdf

Don't have a clue what's going on. Get the same messages in Safari as well as FireFox.

 

[RickyScoville]

Hi Ric, Rick with a 'ck' here,

I have a Powermac G4 running 10.4.11 and i would like a number of other Macbooks to be able to connect to it from different WAN's to update files and folder. It does not necessarily need remote desktop just the ability to have a mounted drive. I currently have a Macbook Pro 10.6.8.

I'm a bit of a mac amateur so would greatly appreciate any help or advise on getting this setup.

Thanks in advance

Rick

snubbed

 

[Kaveman]

If you looked around on this forum you would see that this question has been answered.

System Preferences > Sharing > Enable File Sharing. Then for the other computer enter the User Name and Password. Mac have always shared their files.