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- Dec 2, 2017
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MacBook Pro late 2011 now running High Sierra. When first purchased could run two or three applications and work from them at the same time without any speed issues, but the problem began before Sierra with earlier upgrades. I have upgraded when prompted to do so and now the mac is far too slow, taking over a minute to open a single browser. I have used the macs Manage storage to remove many large files and folders and have plenty of free space.
1. From reading various answers to others with similar problems, it would seem that my practice of simply installing upgrades to OS over the previous system is not good - but I do not know what is meant by this or by "clean install". If I tried it would it help, or is it better to try to recover and re-install an earlier Mac OS? [need the idiot's guide to which, then how!]
2. My system is backed up by time machine on an external hard drive (from 2015 - present, a previous external drive crashed and was not recoverable) I do not know what OS I can recover nor how to find out which are available to me. A different idiot's guide?
What are my best options to fix the slow speed of this macbook?
I found something called EtreCheck and sorry for the length of it, but this is their report if the detail helps anyone to answer
EtreCheck version: 3.4.6 (460)
Report generated 2017-12-06 08:22:57
Download EtreCheck from https://etrecheck.com
Runtime: 9:48
Performance: Below Average
Click the [Lookup] links for more information from Apple Support Communities.
Click the [Details] links for more information about that line.
Problem: Computer is too slow
Description:
When first purchased, this machine was able to run two or three applications at the same time without any noticeable difference in speed of access to the different windows open. Now it is painfully slow, even taking over a minute to open up a single browser.
I have cleaned as many unwanted files and folders as I can, using the mac’s manage storage to identify large files.
What else can be the problem?
Hardware Information: ⓘ
MacBook Pro (13-inch, Late 2011)
[Technical Specifications] - [User Guide] - [Warranty & Service]
MacBook Pro - model: MacBookPro8,1
1 2.4 GHz Intel Core i5 (i5-2435M) CPU: 2-core
4 GB RAM Upgradeable - [Instructions]
BANK 0/DIMM0
2 GB DDR3 1333 MHz ok
BANK 1/DIMM0
2 GB DDR3 1333 MHz ok
Handoff/Airdrop2: not supported
Wireless: en1: 802.11 a/b/g/n
Battery: Health = Normal - Cycle count = 319
Video Information: ⓘ
Intel HD Graphics 3000 - VRAM: 384 MB
Color LCD 1280 x 800
Disk Information: ⓘ
ST9500325ASG disk0: (500.11 GB) (Rotational)
[Show SMART report]
EFI (disk0s1 - MS-DOS FAT32) <not mounted> [EFI]: 210 MB
(disk0s2) <not mounted> [CoreStorage Container]: 499.25 GB
Recovery HD (disk0s3 - Journaled HFS+) <not mounted> [Recovery]: 650 MB
MATSHITADVD-R UJ-8A8 ()
USB Information: ⓘ
USB20Bus
Apple Inc. FaceTime HD Camera (Built-in)
hub_device
Apple Inc. Apple Internal Keyboard / Trackpad
Apple Inc. BRCM2070 Hub
Apple Inc. Bluetooth USB Host Controller
USB20Bus
hub_device
Apple Computer, Inc. IR Receiver
Thunderbolt Information: ⓘ
Apple Inc. thunderbolt_bus
Virtual disks: ⓘ
Macintosh HD (disk1 - Journaled HFS+) / [Startup]: 498.88 GB (178.27 GB free)
Physical disk: disk0s2 499.25 GB Online
System Software: ⓘ
macOS High Sierra 10.13.1 (17B1003) - Time since boot: about 15 hours
Gatekeeper: ⓘ
Mac App Store and identified developers
Kernel Extensions: ⓘ
/Library/Extensions
[loaded] com.Perfect.Driver.SystemAudioRecorder (1.1.0 - SDK 10.9) [Lookup]
[not loaded] expressvpn.tap (20150118) [Lookup]
[not loaded] expressvpn.tun (20150118) [Lookup]
System Launch Agents: ⓘ
[not loaded] 10 Apple tasks
[loaded] 172 Apple tasks
[running] 106 Apple tasks
System Launch Daemons: ⓘ
[not loaded] 31 Apple tasks
[loaded] 183 Apple tasks
[running] 117 Apple tasks
Launch Agents: ⓘ
[failed] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a23d420d.plist (Adobe Systems, Inc. - installed 2017-11-05) [Lookup]
[running] com.amazon.sendtokindle.launcher.plist (Shell Script d18c2039 - installed 2016-09-27) [Lookup]
[loaded] com.hp.help.tocgenerator.plist (? 11d191c4 a5335bcc - installed 2012-06-17) [Lookup]
[loaded] com.oracle.java.Java-Updater.plist (? 8b03e6eb 72ac4dde - installed 2017-08-22) [Lookup]
Launch Daemons: ⓘ
[loaded] com.adobe.ARMDC.Communicator.plist (Adobe Systems, Inc. - installed 2017-11-05) [Lookup]
[loaded] com.adobe.ARMDC.SMJobBlessHelper.plist (Adobe Systems, Inc. - installed 2017-11-05) [Lookup]
[loaded] com.adobe.fpsaud.plist (? 2afb3af7 defea098 - installed 2017-10-25) [Lookup]
[loaded] com.macpaw.CleanMyMac3.Agent.plist (MacPaw Inc. - installed 2017-10-30) [Lookup]
[loaded] com.microsoft.office.licensingV2.helper.plist (? 689758eb 56e8a673 - installed 2015-07-01) [Lookup]
[loaded] com.oracle.java.Helper-Tool.plist (Shell Script e3fefdd2 - installed 2017-07-22) [Lookup]
[loaded] jp.co.canon.MasterInstaller.plist (Canon Inc. - installed 2014-02-22) [Lookup]
User Launch Agents: ⓘ
[loaded] com.google.keystone.agent.plist (Google, Inc. - installed 2017-09-27) [Lookup]
[running] com.hp.devicemonitor.plist (HP Inc. - installed 2017-12-05) [Lookup]
[loaded] com.macpaw.CleanMyMac3.Scheduler.plist (MacPaw Inc. - installed 2017-10-16) [Lookup]
[loaded] com.skype.skype.shareagent.plist (Skype Communications S.a.r.l - installed 2017-10-29) [Lookup]
User Login Items: ⓘ
CleanMyMac 3 Menu Application (? 0 - installed 2017-11-28)
(/Applications/CleanMyMac 3.app/Contents/MacOS/CleanMyMac 3 Menu.app)
HP Device Monitor SMLoginItem - Hidden (HP Inc. - installed 2017-10-30)
(/Library/Printers/hp/Frameworks/HPDeviceMonitoring.framework/Versions/1.0/Helpers/HP Device Monitor Manager.app/Contents/Library/LoginItems/HP Device Monitor.app)
Internet Plug-ins: ⓘ
FlashPlayer-10.6: 27.0.0.187 (installed 2017-11-28) [Lookup]
QuickTime Plugin: 7.7.3 (installed 2017-10-03)
AdobePDFViewerNPAPI: 17.012.20098 (installed 2017-11-30) [Lookup]
AdobePDFViewer: 18.009.20050 (installed 2017-11-30) [Lookup]
Flash Player: 27.0.0.187 (installed 2017-11-28) [Lookup]
EPPEX Plugin: 10.0 (installed 2013-04-15) [Lookup]
OfficeLiveBrowserPlugin: 12.3.6 (installed 2013-03-19) [Lookup]
JavaAppletPlugin: Java 8 Update 144 build 01 (installed 2017-08-22) Check version
User internet Plug-ins: ⓘ
WebEx64: 1.0 (installed 2014-07-15) [Lookup]
Google Earth Web Plug-in: 7.1 (installed 2017-06-16) [Lookup]
Safari Extensions: ⓘ
[not loaded] jbsearch - jbsearch - http://www.yahoo.com (installed 2015-04-05)
3rd Party Preference Panes: ⓘ
Flash Player (installed 2017-10-25) [Lookup]
Java (installed 2017-08-22) [Lookup]
Time Machine: ⓘ
Skip System Files: NO
Auto backup: NO - Auto backup turned off
Volumes being backed up:
Macintosh HD: Disk size: 498.88 GB Disk used: 320.61 GB
Destinations:
My Passport for Mac [Local]
Total size: 999.83 GB
Total number of backups: 9
Oldest backup: 08/12/2014, 6:20 pm
Last backup: 30/11/2017, 3:27 pm
Size of backup disk: Adequate
Backup size 999.83 GB > (Disk used 320.61 GB X 3)
Top Processes by CPU: ⓘ
7% mdworker
7% mdworker
6% WindowServer
3% kernel_task
3% firefox
Top Processes by Memory: ⓘ
475 MB kernel_task
381 MB firefox
315 MB plugin-container
162 MB Mail
68 MB mds_stores
Top Processes by Network Use: ⓘ
Input Output Process name
1 MB 800 KB mDNSResponder
606 KB 118 KB Mail
32 KB 22 KB netbiosd
11 KB 10 KB firefox
6 KB 8 KB apsd
Top Processes by Energy Use: ⓘ
7.76 WindowServer
2.98 mds
2.14 HP Device Monitor
1.30 natpmpd
Virtual Memory Information: ⓘ
939 MB Available RAM
15 MB Free RAM
3.08 GB Used RAM
925 MB Cached files
18 MB Swap Used
Software installs (last 30 days): ⓘ
Adobe Flash Player: (installed 2017-11-14)
Adobe Acrobat Reader DC (18.009.20044): (installed 2017-11-15)
OneDrive: 17.3.7078 (installed 2017-11-16)
Send to Kindle for Mac: (installed 2017-11-28)
Adobe Acrobat Reader DC (18.009.20050): (installed 2017-11-30)
Install information may not be complete.
Diagnostics Events (last 3 days for minor events): ⓘ
2017-12-05 17:07:22 CalendarAgent Crash [Open]
2017-12-04 21:18:16 iMovie.app Hang [Open]
2017-12-04 19:11:17 iMovie 9.0.8.app High CPU use [Open] [Details]
1. From reading various answers to others with similar problems, it would seem that my practice of simply installing upgrades to OS over the previous system is not good - but I do not know what is meant by this or by "clean install". If I tried it would it help, or is it better to try to recover and re-install an earlier Mac OS? [need the idiot's guide to which, then how!]
2. My system is backed up by time machine on an external hard drive (from 2015 - present, a previous external drive crashed and was not recoverable) I do not know what OS I can recover nor how to find out which are available to me. A different idiot's guide?
What are my best options to fix the slow speed of this macbook?
I found something called EtreCheck and sorry for the length of it, but this is their report if the detail helps anyone to answer
EtreCheck version: 3.4.6 (460)
Report generated 2017-12-06 08:22:57
Download EtreCheck from https://etrecheck.com
Runtime: 9:48
Performance: Below Average
Click the [Lookup] links for more information from Apple Support Communities.
Click the [Details] links for more information about that line.
Problem: Computer is too slow
Description:
When first purchased, this machine was able to run two or three applications at the same time without any noticeable difference in speed of access to the different windows open. Now it is painfully slow, even taking over a minute to open up a single browser.
I have cleaned as many unwanted files and folders as I can, using the mac’s manage storage to identify large files.
What else can be the problem?
Hardware Information: ⓘ
MacBook Pro (13-inch, Late 2011)
[Technical Specifications] - [User Guide] - [Warranty & Service]
MacBook Pro - model: MacBookPro8,1
1 2.4 GHz Intel Core i5 (i5-2435M) CPU: 2-core
4 GB RAM Upgradeable - [Instructions]
BANK 0/DIMM0
2 GB DDR3 1333 MHz ok
BANK 1/DIMM0
2 GB DDR3 1333 MHz ok
Handoff/Airdrop2: not supported
Wireless: en1: 802.11 a/b/g/n
Battery: Health = Normal - Cycle count = 319
Video Information: ⓘ
Intel HD Graphics 3000 - VRAM: 384 MB
Color LCD 1280 x 800
Disk Information: ⓘ
ST9500325ASG disk0: (500.11 GB) (Rotational)
[Show SMART report]
EFI (disk0s1 - MS-DOS FAT32) <not mounted> [EFI]: 210 MB
(disk0s2) <not mounted> [CoreStorage Container]: 499.25 GB
Recovery HD (disk0s3 - Journaled HFS+) <not mounted> [Recovery]: 650 MB
MATSHITADVD-R UJ-8A8 ()
USB Information: ⓘ
USB20Bus
Apple Inc. FaceTime HD Camera (Built-in)
hub_device
Apple Inc. Apple Internal Keyboard / Trackpad
Apple Inc. BRCM2070 Hub
Apple Inc. Bluetooth USB Host Controller
USB20Bus
hub_device
Apple Computer, Inc. IR Receiver
Thunderbolt Information: ⓘ
Apple Inc. thunderbolt_bus
Virtual disks: ⓘ
Macintosh HD (disk1 - Journaled HFS+) / [Startup]: 498.88 GB (178.27 GB free)
Physical disk: disk0s2 499.25 GB Online
System Software: ⓘ
macOS High Sierra 10.13.1 (17B1003) - Time since boot: about 15 hours
Gatekeeper: ⓘ
Mac App Store and identified developers
Kernel Extensions: ⓘ
/Library/Extensions
[loaded] com.Perfect.Driver.SystemAudioRecorder (1.1.0 - SDK 10.9) [Lookup]
[not loaded] expressvpn.tap (20150118) [Lookup]
[not loaded] expressvpn.tun (20150118) [Lookup]
System Launch Agents: ⓘ
[not loaded] 10 Apple tasks
[loaded] 172 Apple tasks
[running] 106 Apple tasks
System Launch Daemons: ⓘ
[not loaded] 31 Apple tasks
[loaded] 183 Apple tasks
[running] 117 Apple tasks
Launch Agents: ⓘ
[failed] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a23d420d.plist (Adobe Systems, Inc. - installed 2017-11-05) [Lookup]
[running] com.amazon.sendtokindle.launcher.plist (Shell Script d18c2039 - installed 2016-09-27) [Lookup]
[loaded] com.hp.help.tocgenerator.plist (? 11d191c4 a5335bcc - installed 2012-06-17) [Lookup]
[loaded] com.oracle.java.Java-Updater.plist (? 8b03e6eb 72ac4dde - installed 2017-08-22) [Lookup]
Launch Daemons: ⓘ
[loaded] com.adobe.ARMDC.Communicator.plist (Adobe Systems, Inc. - installed 2017-11-05) [Lookup]
[loaded] com.adobe.ARMDC.SMJobBlessHelper.plist (Adobe Systems, Inc. - installed 2017-11-05) [Lookup]
[loaded] com.adobe.fpsaud.plist (? 2afb3af7 defea098 - installed 2017-10-25) [Lookup]
[loaded] com.macpaw.CleanMyMac3.Agent.plist (MacPaw Inc. - installed 2017-10-30) [Lookup]
[loaded] com.microsoft.office.licensingV2.helper.plist (? 689758eb 56e8a673 - installed 2015-07-01) [Lookup]
[loaded] com.oracle.java.Helper-Tool.plist (Shell Script e3fefdd2 - installed 2017-07-22) [Lookup]
[loaded] jp.co.canon.MasterInstaller.plist (Canon Inc. - installed 2014-02-22) [Lookup]
User Launch Agents: ⓘ
[loaded] com.google.keystone.agent.plist (Google, Inc. - installed 2017-09-27) [Lookup]
[running] com.hp.devicemonitor.plist (HP Inc. - installed 2017-12-05) [Lookup]
[loaded] com.macpaw.CleanMyMac3.Scheduler.plist (MacPaw Inc. - installed 2017-10-16) [Lookup]
[loaded] com.skype.skype.shareagent.plist (Skype Communications S.a.r.l - installed 2017-10-29) [Lookup]
User Login Items: ⓘ
CleanMyMac 3 Menu Application (? 0 - installed 2017-11-28)
(/Applications/CleanMyMac 3.app/Contents/MacOS/CleanMyMac 3 Menu.app)
HP Device Monitor SMLoginItem - Hidden (HP Inc. - installed 2017-10-30)
(/Library/Printers/hp/Frameworks/HPDeviceMonitoring.framework/Versions/1.0/Helpers/HP Device Monitor Manager.app/Contents/Library/LoginItems/HP Device Monitor.app)
Internet Plug-ins: ⓘ
FlashPlayer-10.6: 27.0.0.187 (installed 2017-11-28) [Lookup]
QuickTime Plugin: 7.7.3 (installed 2017-10-03)
AdobePDFViewerNPAPI: 17.012.20098 (installed 2017-11-30) [Lookup]
AdobePDFViewer: 18.009.20050 (installed 2017-11-30) [Lookup]
Flash Player: 27.0.0.187 (installed 2017-11-28) [Lookup]
EPPEX Plugin: 10.0 (installed 2013-04-15) [Lookup]
OfficeLiveBrowserPlugin: 12.3.6 (installed 2013-03-19) [Lookup]
JavaAppletPlugin: Java 8 Update 144 build 01 (installed 2017-08-22) Check version
User internet Plug-ins: ⓘ
WebEx64: 1.0 (installed 2014-07-15) [Lookup]
Google Earth Web Plug-in: 7.1 (installed 2017-06-16) [Lookup]
Safari Extensions: ⓘ
[not loaded] jbsearch - jbsearch - http://www.yahoo.com (installed 2015-04-05)
3rd Party Preference Panes: ⓘ
Flash Player (installed 2017-10-25) [Lookup]
Java (installed 2017-08-22) [Lookup]
Time Machine: ⓘ
Skip System Files: NO
Auto backup: NO - Auto backup turned off
Volumes being backed up:
Macintosh HD: Disk size: 498.88 GB Disk used: 320.61 GB
Destinations:
My Passport for Mac [Local]
Total size: 999.83 GB
Total number of backups: 9
Oldest backup: 08/12/2014, 6:20 pm
Last backup: 30/11/2017, 3:27 pm
Size of backup disk: Adequate
Backup size 999.83 GB > (Disk used 320.61 GB X 3)
Top Processes by CPU: ⓘ
7% mdworker
7% mdworker
6% WindowServer
3% kernel_task
3% firefox
Top Processes by Memory: ⓘ
475 MB kernel_task
381 MB firefox
315 MB plugin-container
162 MB Mail
68 MB mds_stores
Top Processes by Network Use: ⓘ
Input Output Process name
1 MB 800 KB mDNSResponder
606 KB 118 KB Mail
32 KB 22 KB netbiosd
11 KB 10 KB firefox
6 KB 8 KB apsd
Top Processes by Energy Use: ⓘ
7.76 WindowServer
2.98 mds
2.14 HP Device Monitor
1.30 natpmpd
Virtual Memory Information: ⓘ
939 MB Available RAM
15 MB Free RAM
3.08 GB Used RAM
925 MB Cached files
18 MB Swap Used
Software installs (last 30 days): ⓘ
Adobe Flash Player: (installed 2017-11-14)
Adobe Acrobat Reader DC (18.009.20044): (installed 2017-11-15)
OneDrive: 17.3.7078 (installed 2017-11-16)
Send to Kindle for Mac: (installed 2017-11-28)
Adobe Acrobat Reader DC (18.009.20050): (installed 2017-11-30)
Install information may not be complete.
Diagnostics Events (last 3 days for minor events): ⓘ
2017-12-05 17:07:22 CalendarAgent Crash [Open]
2017-12-04 21:18:16 iMovie.app Hang [Open]
2017-12-04 19:11:17 iMovie 9.0.8.app High CPU use [Open] [Details]