pop up ads

[sarah 9897]

hello
I got this problem with popup ads on my brand new macbook 13" retina display.
I get these popup ads, when i use safari ang google chrome.
they are not like normal popup ads, they er sort of weird, they are from a "company" called deal top.

Does anybody know how i can get rid of them pleas!?

 

[Cory Cooper]

Hello and welcome.

An easy way to remove all malware/pop-up ads/toolbars in OS X is the free app Malwarebytes. Download and run it, and it should take care of the problem.

Let us know if it doesn't fix the issue.

C

 

[sarah 9897]

i can't download the program..?

 

[Cory Cooper]

Try this link:

Malwarebytes Free Mac

C

 

[sarah 9897]

i still can't open the program.

 

[sarah 9897]

is there anything else i can do?

 

[Cory Cooper]

Sorry, I accidentally linked to the Windows version. I corrected the link above. You can delete the exe file that it downloaded previously. When you click on the link now, it will download a file called MBAM-Mac-1.1.3.72.dmg to your Downloads folder. You should then be able to double-click it, install, and run it.

Sorry for the inconvenience.

C

 

[sarah 9897]

thank you, the problem is solved!

 

[Cory Cooper]

Great news...thanks for letting us know. Glad it worked.

Again, sorry about the incorrect link previously.

C

 

[gillianyly]

I have the same problem but Malwarebytes doesn't work for me...

 

[Cory Cooper]

gillianyly,

-Are you still having this issue?
-Which version of OS X?
-Which browser are you using - Safari, Chrome, Firefox, etc.?

C