Outlook reminders stopped popping up

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Apr 4, 2012
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Im the IT tech for my company and we mainly support Windows. However, we have a user who uses his Mac Book Pro. He is able to utilize our email with Outlook for Mac, but just recently his calendar reminders stopped popping up. They worked fine at first, but just suddenly stopped. Ive checked his settings and reminders are turned on. Also, reminders do pop up on his iPhone.

I'm reading online that the fix is to rebuild the Outlook for Mac database, but wondering if there may be simpler solutions?
 

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