Outlook reminders not popping up

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Apr 4, 2012
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I am the IT tech for my company and I have a user who uses Outlook 2011 on his Macbook Pro. It is not on our domain, but his Outlook account is connected to our exchange. We are having this on going issue where his calendar reminders appear to pop up, but then stop after awhile... and its driving us crazy!

A few weeks ago, I installed the latest service pack for Outlook on his Macbook, cleared out his reminder windows and it appeared to work. But then reminders stopped popping up. Most of time he is mobile on his Macbook, but when at his desk he has extended monitors connected. The reminders do still make a "ding" sound, but even when I click on the reminders icon on the dock, nothing comes up.

Any ideas? I'm going to attempt to create a new identity and see if that helps.
 

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