Macbook Pro reboots when waking up from sleep

[Claudiu Berechet]

Hello guys,



For about a week now I am coming across this issue every time I wake my Macbook Pro (9.2) from sleep: open the lid, and it reboots instead of just waking up from sleep. However, this only happens after a sleep time of more than aprox. 30-40 minutes. When I put the mac to sleep mode over night and when I wanted to wake it up it restarted and was greeted by the following message. I copied the details down below.

I have tried resetting the SMC and the NVRAM but nothing changed. Still does the same.

Has anyone come across this issue?



Recently I had switched for a Samsung SSD from my old 750gb HDD that came with the mac. Could this be the problem (it did this reboot thing before but only after unplugging the mag safe connector)?

Thanks!

Details from the log:
*** Panic Report ***

panic(cpu 0 caller 0xffffff8028fd6a9a): Kernel trap at 0xffffff80294397f5, type 13=general protection, registers:

CR0: 0x000000008001003b, CR2: 0x0000000108c0a0c0, CR3: 0x000000002c349000, CR4: 0x00000000001626e0

RAX: 0x0000000000000000, RBX: 0xffffff7faa5ca1e8, RCX: 0x4000000000000000, RDX: 0x0000000000000000

RSP: 0xffffff91341bbd60, RBP: 0xffffff91341bbd70, RSI: 0xffffff7faa5ca1e8, RDI: 0xffffff803b50c000

R8: 0x0000000000000000, R9: 0x0000000000000000, R10: 0x0000000000000000, R11: 0x0000001b9ae077f4

R12: 0xffffff91341bbddc, R13: 0x00000000fffffffd, R14: 0xffffff803b50c000, R15: 0xffffff80fa044000

RFL: 0x0000000000010217, RIP: 0xffffff80294397f5, CS: 0x0000000000000008, SS: 0x0000000000000010

Fault CR2: 0x0000000108c0a0c0, Error code: 0x0000000000000000, Fault CPU: 0x0, PL: 0





Backtrace (CPU 0), Frame : Return Address

0xffffff810a903c50 : 0xffffff8028ee5357

0xffffff810a903cd0 : 0xffffff8028fd6a9a

0xffffff810a903eb0 : 0xffffff8028ff4093

0xffffff810a903ed0 : 0xffffff80294397f5

0xffffff91341bbd70 : 0xffffff7faa628307

0xffffff91341bbd90 : 0xffffff7faa6242ca

0xffffff91341bbdc0 : 0xffffff7fa9d43299

0xffffff91341bbe00 : 0xffffff7fa9d3e9c4

0xffffff91341bbe30 : 0xffffff80294b8228

0xffffff91341bbea0 : 0xffffff7fa9d3ea2b

0xffffff91341bbef0 : 0xffffff7fa9d43209

0xffffff91341bbf20 : 0xffffff802916cb88

0xffffff91341bbfb0 : 0xffffff8028fd14b7

Kernel Extensions in backtrace:

com.apple.iokit.IONetworkingFamily(3.2)[4DFA207F-1D23-3DD2-A1FF-F4B90D5D3E3F]@0 xffffff7fa9d36000->0xffffff7fa9d62fff

com.apple.driver.AirPort.Brcm4360(1000.13.1a3)[F81699FD-F0F3-30AC-8977-E96ADE3C 01AA]@0xffffff7faa603000->0xffffff7faacc0fff

dependency: com.apple.driver.corecapture(1.0.4)[16BA9642-2B81-3FEC-BB6F-FE8E8039DDDF]@0xfff fff7faa4fc000

dependency: com.apple.driver.mDNSOffloadUserClient(1.0.1b8)[A7681F63-A76A-308E-82EC-E1E3C61 55A13]@0xffffff7faa1d8000

dependency: com.apple.iokit.IO80211Family(1100.23)[208FCA57-6B2B-3FF2-82F3-3C582B415D5A]@0x ffffff7faa526000

dependency: com.apple.iokit.IOPCIFamily(2.9)[668E3DEE-F98E-3456-92D6-F4FEEA355A72]@0xffffff 7fa972d000

dependency: com.apple.iokit.IONetworkingFamily(3.2)[4DFA207F-1D23-3DD2-A1FF-F4B90D5D3E3F]@0 xffffff7fa9d36000





BSD process name corresponding to current thread: kernel_task





Mac OS version:

15A284





Kernel version:

Darwin Kernel Version 15.0.0: Wed Aug 26 16:57:32 PDT 2015; root:xnu-3247.1.106~1/RELEASE_X86_64

Kernel UUID: 37BC582F-8BF4-3F65-AFBB-ECF792060C68

Kernel slide: 0x0000000028c00000

Kernel text base: 0xffffff8028e00000

__HIB text base: 0xffffff8028d00000

System model name: MacBookPro9,2 (Mac-6F01561E16C75D06)





System uptime in nanoseconds: 118562679463

last loaded kext at 56934050129: com.apple.driver.AudioAUUC 1.70 (addr 0xffffff7fab13d000, size 32768)

loaded kexts:

com.seagate.driver.PowSecDriverCore 5.2.6

com.apple.driver.AudioAUUC 1.70

com.apple.driver.AGPM 110.20.19

com.apple.driver.ApplePlatformEnabler 2.5.1d0

com.apple.driver.X86PlatformShim 1.0.0

com.apple.filesystems.autofs 3.0

com.apple.iokit.IOBluetoothSerialManager 4.4.0f4

com.apple.driver.AppleOSXWatchdog 1

com.apple.driver.AppleMikeyHIDDriver 124

com.apple.driver.AppleHDAHardwareConfigDriver 272.50

com.apple.driver.AppleHDA 272.50

com.apple.driver.AppleMikeyDriver 272.50

com.apple.driver.AppleUpstreamUserClient 3.6.1

com.apple.driver.pmtelemetry 1

com.apple.iokit.IOUserEthernet 1.0.1

com.apple.Dont_Steal_Mac_OS_X 7.0.0

com.apple.driver.AppleHV 1

com.apple.driver.AppleBacklight 170.8.1

com.apple.driver.AppleMuxControl 3.11.31

com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 4.4.0f4

com.apple.driver.AppleIntelSlowAdaptiveClocking 4.0.0

com.apple.driver.AppleSMCPDRC 1.0.0

com.apple.driver.AppleFIVRDriver 4.1.0

com.apple.driver.AppleMCCSControl 1.2.13

com.apple.driver.AppleIntelHD4000Graphics 10.0.8

com.apple.driver.AppleLPC 3.1

com.apple.driver.ACPI_SMC_PlatformPlugin 1.0.0

com.apple.driver.AppleThunderboltIP 3.0.8

com.apple.driver.AppleSMCLMU 208

com.apple.driver.AppleIntelFramebufferCapri 10.0.8

com.apple.driver.SMCMotionSensor 3.0.4d1

com.apple.driver.AppleUSBTCButtons 245.4

com.apple.iokit.IOBluetoothUSBDFU 4.4.0f4

com.apple.driver.AppleUSBTCKeyEventDriver 245.4

com.apple.driver.AppleUSBTCKeyboard 245.4

com.apple.driver.AppleIRController 327.5

com.apple.driver.CoreStorageFsck 517

com.apple.driver.AppleFileSystemDriver 3.0.1

com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1

com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0

com.apple.BootCache 37

com.apple.iokit.SCSITaskUserClient 3.7.7

com.apple.iokit.IOAHCIBlockStorage 2.8.0

com.apple.driver.AppleSDXC 1.7.0

com.apple.iokit.AppleBCM5701Ethernet 10.1.11

com.apple.driver.AppleFWOHCI 5.5.2

com.apple.driver.AirPort.Brcm4331 800.20.24

com.apple.driver.AirPort.Brcm4360 1000.13.1a3

com.apple.driver.AppleAHCIPort 3.1.5

com.apple.driver.usb.AppleUSBEHCIPCI 1.0.1

com.apple.driver.AppleSmartBatteryManager 161.0.0

com.apple.driver.AppleRTC 2.0

com.apple.driver.AppleACPIButtons 4.0

com.apple.driver.AppleHPET 1.8

com.apple.driver.AppleSMBIOS 2.1

com.apple.driver.AppleACPIEC 4.0

com.apple.driver.AppleAPIC 1.7

com.apple.driver.AppleIntelCPUPowerManagementClient 218.0.0

com.apple.nke.applicationfirewall 163

com.apple.security.quarantine 3

com.apple.security.TMSafetyNet 8

com.apple.driver.AppleIntelCPUPowerManagement 218.0.0

com.apple.kext.triggers 1.0

com.apple.iokit.IOSerialFamily 11

com.apple.driver.DspFuncLib 272.50

com.apple.kext.OSvKernDSPLib 525

com.apple.driver.CoreCaptureResponder 1

com.apple.driver.AppleBacklightExpert 1.1.0

com.apple.driver.AppleGraphicsControl









Model: MacBookPro9,2, BootROM MBP91.00D3.B0C, 2 processors, Intel Core i7, 2.9 GHz, 8 GB, SMC 2.2f44

Graphics: Intel HD Graphics 4000, Intel HD Graphics 4000, Built-In

Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1600 MHz, 0x02FE, 0x45424A3431554638424455302D474E2D4620

Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1600 MHz, 0x02FE, 0x45424A3431554638424455302D474E2D4620

AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0xF5), Broadcom BCM43xx 1.0 (7.21.94.136.1a1)

Bluetooth: Version 4.4.3f4 16616, 3 services, 19 devices, 1 incoming serial ports

Network Service: Wi-Fi, AirPort, en1

Serial ATA Device: Samsung SSD 850 EVO 250GB, 250.06 GB

Serial ATA Device: HL-DT-ST DVDRW GS41N

USB Device: USB 2.0 Bus

USB Device: Hub

USB Device: FaceTime HD Camera (Built-in)

USB Device: USB 2.0 Bus

USB Device: Hub

USB Device: Hub

USB Device: Apple Internal Keyboard / Trackpad

USB Device: IR Receiver

USB Device: BRCM20702 Hub

USB Device: Bluetooth USB Host Controller

USB Device: USB 3.0 Bus

Thunderbolt Bus: MacBook Pro, Apple Inc., 25.1

 

[Cory Cooper]

Hello and welcome.

I see from your report that you are running OS X 10.11 (15A284) El Capitan. The first recommendation I would make would be to update to 10.11.3 (15D21). See if that corrects the issue and let us know.

As always, we recommend that you have a current Time Machine or other backup of your data.

C

 

[honestone]

Regarding the update from OS 10.11 to OS 10.11.3, the simplest and fastest way would be to download and install the OS 10.11.3 Combo Updater. You can get it from here:

https://support.apple.com/kb/DL1859?locale=en_US

And, as Cory so correctly points out, you need to have some kind of backup to an external drive.

 

[Claudiu Berechet]

Hello guys!

Thanks for the help! I have updated the software but the problem still persists... here are the details of the error again:

Anonymous UUID: 90F75CF8-5848-C252-8060-950C0D262C65

Sun Feb 21 17:20:21 2016

*** Panic Report ***
panic(cpu 0 caller 0xffffff8028fd6a9a): Kernel trap at 0xffffff80294397f5, type 13=general protection, registers:
CR0: 0x000000008001003b, CR2: 0x0000000108c0a0c0, CR3: 0x000000002c349000, CR4: 0x00000000001626e0
RAX: 0x0000000000000000, RBX: 0xffffff7faa5ca1e8, RCX: 0x4000000000000000, RDX: 0x0000000000000000
RSP: 0xffffff91341bbd60, RBP: 0xffffff91341bbd70, RSI: 0xffffff7faa5ca1e8, RDI: 0xffffff803b50c000
R8: 0x0000000000000000, R9: 0x0000000000000000, R10: 0x0000000000000000, R11: 0x0000001b9ae077f4
R12: 0xffffff91341bbddc, R13: 0x00000000fffffffd, R14: 0xffffff803b50c000, R15: 0xffffff80fa044000
RFL: 0x0000000000010217, RIP: 0xffffff80294397f5, CS: 0x0000000000000008, SS: 0x0000000000000010
Fault CR2: 0x0000000108c0a0c0, Error code: 0x0000000000000000, Fault CPU: 0x0, PL: 0

Backtrace (CPU 0), Frame : Return Address
0xffffff810a903c50 : 0xffffff8028ee5357
0xffffff810a903cd0 : 0xffffff8028fd6a9a
0xffffff810a903eb0 : 0xffffff8028ff4093
0xffffff810a903ed0 : 0xffffff80294397f5
0xffffff91341bbd70 : 0xffffff7faa628307
0xffffff91341bbd90 : 0xffffff7faa6242ca
0xffffff91341bbdc0 : 0xffffff7fa9d43299
0xffffff91341bbe00 : 0xffffff7fa9d3e9c4
0xffffff91341bbe30 : 0xffffff80294b8228
0xffffff91341bbea0 : 0xffffff7fa9d3ea2b
0xffffff91341bbef0 : 0xffffff7fa9d43209
0xffffff91341bbf20 : 0xffffff802916cb88
0xffffff91341bbfb0 : 0xffffff8028fd14b7
Kernel Extensions in backtrace:
com.apple.iokit.IONetworkingFamily(3.2)[4DFA207F-1D23-3DD2-A1FF-F4B90D5D3E3F]@0xffffff7fa9d36000->0xffffff7fa9d62fff
com.apple.driver.AirPort.Brcm4360(1000.13.1a3)[F81699FD-F0F3-30AC-8977-E96ADE3C01AA]@0xffffff7faa603000->0xffffff7faacc0fff
dependency: com.apple.driver.corecapture(1.0.4)[16BA9642-2B81-3FEC-BB6F-FE8E8039DDDF]@0xffffff7faa4fc000
dependency: com.apple.driver.mDNSOffloadUserClient(1.0.1b8)[A7681F63-A76A-308E-82EC-E1E3C6155A13]@0xffffff7faa1d8000
dependency: com.apple.iokit.IO80211Family(1100.23)[208FCA57-6B2B-3FF2-82F3-3C582B415D5A]@0xffffff7faa526000
dependency: com.apple.iokit.IOPCIFamily(2.9)[668E3DEE-F98E-3456-92D6-F4FEEA355A72]@0xffffff7fa972d000
dependency: com.apple.iokit.IONetworkingFamily(3.2)[4DFA207F-1D23-3DD2-A1FF-F4B90D5D3E3F]@0xffffff7fa9d36000

BSD process name corresponding to current thread: kernel_task

Mac OS version:
15A284

Kernel version:
Darwin Kernel Version 15.0.0: Wed Aug 26 16:57:32 PDT 2015; root:xnu-3247.1.106~1/RELEASE_X86_64
Kernel UUID: 37BC582F-8BF4-3F65-AFBB-ECF792060C68
Kernel slide: 0x0000000028c00000
Kernel text base: 0xffffff8028e00000
__HIB text base: 0xffffff8028d00000
System model name: MacBookPro9,2 (Mac-6F01561E16C75D06)

System uptime in nanoseconds: 118562679463
last loaded kext at 56934050129: com.apple.driver.AudioAUUC 1.70 (addr 0xffffff7fab13d000, size 32768)
loaded kexts:
com.seagate.driver.PowSecDriverCore 5.2.6
com.apple.driver.AudioAUUC 1.70
com.apple.driver.AGPM 110.20.19
com.apple.driver.ApplePlatformEnabler 2.5.1d0
com.apple.driver.X86PlatformShim 1.0.0
com.apple.filesystems.autofs 3.0
com.apple.iokit.IOBluetoothSerialManager 4.4.0f4
com.apple.driver.AppleOSXWatchdog 1
com.apple.driver.AppleMikeyHIDDriver 124
com.apple.driver.AppleHDAHardwareConfigDriver 272.50
com.apple.driver.AppleHDA 272.50
com.apple.driver.AppleMikeyDriver 272.50
com.apple.driver.AppleUpstreamUserClient 3.6.1
com.apple.driver.pmtelemetry 1
com.apple.iokit.IOUserEthernet 1.0.1
com.apple.Dont_Steal_Mac_OS_X 7.0.0
com.apple.driver.AppleHV 1
com.apple.driver.AppleBacklight 170.8.1
com.apple.driver.AppleMuxControl 3.11.31
com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 4.4.0f4
com.apple.driver.AppleIntelSlowAdaptiveClocking 4.0.0
com.apple.driver.AppleSMCPDRC 1.0.0
com.apple.driver.AppleFIVRDriver 4.1.0
com.apple.driver.AppleMCCSControl 1.2.13
com.apple.driver.AppleIntelHD4000Graphics 10.0.8
com.apple.driver.AppleLPC 3.1
com.apple.driver.ACPI_SMC_PlatformPlugin 1.0.0
com.apple.driver.AppleThunderboltIP 3.0.8
com.apple.driver.AppleSMCLMU 208
com.apple.driver.AppleIntelFramebufferCapri 10.0.8
com.apple.driver.SMCMotionSensor 3.0.4d1
com.apple.driver.AppleUSBTCButtons 245.4
com.apple.iokit.IOBluetoothUSBDFU 4.4.0f4
com.apple.driver.AppleUSBTCKeyEventDriver 245.4
com.apple.driver.AppleUSBTCKeyboard 245.4
com.apple.driver.AppleIRController 327.5
com.apple.driver.CoreStorageFsck 517
com.apple.driver.AppleFileSystemDriver 3.0.1
com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0
com.apple.BootCache 37
com.apple.iokit.SCSITaskUserClient 3.7.7
com.apple.iokit.IOAHCIBlockStorage 2.8.0
com.apple.driver.AppleSDXC 1.7.0
com.apple.iokit.AppleBCM5701Ethernet 10.1.11
com.apple.driver.AppleFWOHCI 5.5.2
com.apple.driver.AirPort.Brcm4331 800.20.24
com.apple.driver.AirPort.Brcm4360 1000.13.1a3
com.apple.driver.AppleAHCIPort 3.1.5
com.apple.driver.usb.AppleUSBEHCIPCI 1.0.1
com.apple.driver.AppleSmartBatteryManager 161.0.0
com.apple.driver.AppleRTC 2.0
com.apple.driver.AppleACPIButtons 4.0
com.apple.driver.AppleHPET 1.8
com.apple.driver.AppleSMBIOS 2.1
com.apple.driver.AppleACPIEC 4.0
com.apple.driver.AppleAPIC 1.7
com.apple.driver.AppleIntelCPUPowerManagementClient 218.0.0
com.apple.nke.applicationfirewall 163
com.apple.security.quarantine 3
com.apple.security.TMSafetyNet 8
com.apple.driver.AppleIntelCPUPowerManagement 218.0.0
com.apple.kext.triggers 1.0
com.apple.iokit.IOSerialFamily 11
com.apple.driver.DspFuncLib 272.50
com.apple.kext.OSvKernDSPLib 525
com.apple.driver.CoreCaptureResponder 1
com.apple.driver.AppleBacklightExpert 1.1.0
com.apple.driver.AppleGraphicsControl


Model: MacBookPro9,2, BootROM MBP91.00D3.B0C, 2 processors, Intel Core i7, 2.9 GHz, 8 GB, SMC 2.2f44
Graphics: Intel HD Graphics 4000, Intel HD Graphics 4000, Built-In
Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1600 MHz, 0x02FE, 0x45424A3431554638424455302D474E2D4620
Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1600 MHz, 0x02FE, 0x45424A3431554638424455302D474E2D4620
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0xF5), Broadcom BCM43xx 1.0 (7.21.94.136.1a1)
Bluetooth: Version 4.4.3f4 16616, 3 services, 19 devices, 1 incoming serial ports
Network Service: Wi-Fi, AirPort, en1
Serial ATA Device: Samsung SSD 850 EVO 250GB, 250.06 GB
Serial ATA Device: HL-DT-ST DVDRW GS41N
USB Device: USB 2.0 Bus
USB Device: Hub
USB Device: Hub
USB Device: Apple Internal Keyboard / Trackpad
USB Device: IR Receiver
USB Device: BRCM20702 Hub
USB Device: Bluetooth USB Host Controller
USB Device: USB 2.0 Bus
USB Device: Hub
USB Device: FaceTime HD Camera (Built-in)
USB Device: USB 3.0 Bus
Thunderbolt Bus: MacBook Pro, Apple Inc., 25.1


Any new ideas?

Thanks in advance!

 

[Cory Cooper]

OK, that was a good thing to do anyway.

I do see this file: com.seagate.driver.PowSecDriverCore 5.2.6.

-Do you have an Seagate external hard drive?
-Did you install Seagate utility software that came with it?

You could try uninstalling that and/or unmounting and disconnecting the Seagate to see of that helps. If you don't have/use an Seagate drive, definitely uninstall it. If you don't have an uninstaller, let us know and we can manually remove it.

C

 

[Claudiu Berechet]

OK, that was a good thing to do anyway.

I do see this file: com.seagate.driver.PowSecDriverCore 5.2.6.

-Do you have an Seagate external hard drive?
-Did you install Seagate utility software that came with it?

You could try uninstalling that and/or unmounting and disconnecting the Seagate to see of that helps. If you don't have/use an Seagate drive, definitely uninstall it. If you don't have an uninstaller, let us know and we can manually remove it.

C

Hello Cory,

Done that, did not help. Just to mention that it does the same after I left it to charge overnight. As soon as I unplug the Mag Safe adaptor it reboots.

So it does it with or without the magsafe power adaptor...

Any other ideas on what might cause this?

Thank you!

 

[Cory Cooper]

Maybe try navigating to  > System Preferences... > Energy Saver and uncheck Startup automatically after a power failure in both Battery and Power Adapter.

Also, it is a genuine Apple MagSafe power adapter?

Let us know if that corrects it,

C