MacBook Pro Monitor Issues

[sidness]

I have a 2012 MacBook Pro running macOS Sierra 10.12.2

I originally was using a monitor then one day, 1.5 years into my new computer, the monitor went blank and no longer is useful. Mac Media told me I needed a new hard drive at a cost of around $800-900.00.

I went to the Apple Store and they said the hard drive was fine but I needed to have installed a hard drive bracket, front with IR/sleep/hd cable. Getting the genius bar to explain to me what exactly that meant was difficult but I said go ahead, it was free and they said my problem would be solved.

Now the pin wheel spins constant and I still cannot use the monitor.

If I buy a new monitor, do I still use the thunderbolt or the usb cable? Will it work?

Any thoughts welcomed of course.

 

[Cory Cooper]

Hello and welcome.

The repair they did was to replace an internal cable that connects the hard drive, IR sensor, and sleep sensor to the logic board. It is a combination cable. It was a known issue with that model that mainly affected the hard drive.

-Which brand/model is the external display?
-Does the pinwheel only happen when the display is connected?
-You would use a Mini DisplayPort cable from the Thunderbolt port. The USB connection is used to enable USB ports on the display to be used by peripherals.

C

 

[sidness]

Hello and welcome.

The repair they did was to replace an internal cable that connects the hard drive, IR sensor, and sleep sensor to the logic board. It is a combination cable. It was a known issue with that model that mainly affected the hard drive.

-Which brand/model is the external display?
-Does the pinwheel only happen when the display is connected?
-You would use a Mini DisplayPort cable from the Thunderbolt port. The USB connection is used to enable USB ports on the display to be used by peripherals.

C

Seems with the Mini Display Port cable and the new monitor I am home free. Thanks for your help.

 

[Cory Cooper]

Excellent...glad it's sorted. Thanks for letting us know.

C