Macbook Air(mid 2013), start-up problem.

[Ehab]

Hi

A friend of mine gave me her old mac that stopped working 3 years ago, i thought i could try to fix it. I have only used pc before.
When i turn it on, it starts a loop between 2 frames, after a short time it shuts down.
I have attached pictures of the 2 frames, do anyone recognize the problem?
Thanks in advance for your help.

 

[Cory Cooper]

Hello and welcome.

That is a kernel panic, which can be caused by hardware or software issue. It can be difficult to diagnose remotely. Do they have a backup of their data?

You can try the following:
-Use Apple Diagnostics to test your Mac
-If they have a backup or don't need any of the data: How to reinstall macOS

Hope that helps.

C

 

[Ehab]

Hello and welcome.

That is a kernel panic, which can be caused by hardware or software issue. It can be difficult to diagnose remotely. Do they have a backup of their data?

You can try the following:
-Use Apple Diagnostics to test your Mac
-If they have a backup or don't need any of the data: How to reinstall macOS

Hope that helps.

C

Thank you, i will try that and get back to you with feedback.