Mac Pro locking up and restarting randomly with message about "excessive wakeups"

[JDM]

Edit: I tried to paste the second log in a comment but it's too long for that too, so I tried to put the logs in an attachment, but it won't allow that either. I put it in a PasteBin but it's awaiting moderator approval now. The first log is in this post.

I have to use a Mac Pro at work and it can't seem to do much of anything without it locking up and restarting itself. It's brand new, having replaced an older Mac Pro that also had shutdown issues every time we tried to play Youtube videos. We assumed it was a bad graphics card or something but the computer was old so we just replaced it. This one is by far worse than the last one in that regard.

I don't run much software on this thing, just the Adobe suite, MS Office, and VLC Player for the most part.

When I come into work in the morning, I often find that the computer has restarted itself overnight and has a crash log on screen when I sign in. It's happened before when just trying to go to a website in Safari or Chrome, and today it happened when I was typing in a URL into VLC's "Connect to Server" feature. I started typing in the URL and it locked up and restarted.

I tried to look at the logs but all I find is it saying that it has "excessive wakeups", which I've looked up only to find developers telling end users that the message isn't a problem and is just for developers to optimize software, to the annoyance of end users that are having problems with their computers with this message being the only thing they can find to point to.

Computer info:

Model Name: iMac Pro
Model Identifier: iMacPro1,1
Processor Name: 10-Core Intel Xeon W
Processor Speed: 3 GHz
Number of Processors: 1
Total Number of Cores: 10
L2 Cache (per Core): 1 MB
L3 Cache: 13.8 MB
Hyper-Threading Technology: Enabled
Memory: 64 GB
Boot ROM Version: 1037.147.1.0.0 (iBridge: 17.16.16065.0.0,0)
Serial Number (system): C02CL04TM0XV
Hardware UUID: E5672C5E-F16A-52B9-AED6-CFA83ACA30C4
Activation Lock Status: Enabled

Logs were made at 11:13AM today and 11:18.

Here's the one from 11:18:

Panic(CPU 0, time 875697637368250): NMIPI for unresponsive processor: TLB flush timeout, TLB state:0x0
RAX: 0x0000000009000000, RBX: 0x000000000004f66c, RCX: 0xffffff800ec0cef8, RDX: 0x0000000009000000
RSP: 0xffffff8715461dd0, RBP: 0xffffff8715461dd0, RSI: 0x0000000000000000, RDI: 0xffffff800ec0cef8
R8: 0x0000000000000002, R9: 0x0000000004204960, R10: 0x000000000000001f, R11: 0x0000000000000000
R12: 0x0000000000000001, R13: 0xffffff800ec0cef8, R14: 0xffffff800e338e30, R15: 0xffffff80c4b5dd50
RFL: 0x0000000000000046, RIP: 0xffffff800e43ecf2, CS: 0x0000000000000008, SS: 0x0000000000000010
Backtrace (CPU 0), Frame : Return Address
0xffffff8715461c80 : 0xffffff800e445dfb
0xffffff8715461cd0 : 0xffffff800e2c0d47
0xffffff8715461dd0 : 0xffffff800e3654b4
0xffffff8715461e90 : 0xffffff800e433caa
0xffffff8715461eb0 : 0xffffff800e44faa3
0xffffff8715461f20 : 0xffffff800e44f762
0xffffff8715461f60 : 0xffffff800e44e663
0xffffff8715461f80 : 0xffffff800e445dfb
0xffffff8715461fd0 : 0xffffff800e2c0bed
0xffffff874cde3f40 : 0xffffff800e33f7a7
0xffffff874cde3f80 : 0xffffff800e33f968
0xffffff874cde3fa0 : 0xffffff800e2c013e

BSD process name corresponding to current thread: kernel_task
Boot args: chunklist-security-epoch=0 -chunklist-no-rev2-dev chunklist-security-epoch=0 -chunklist-no-rev2-dev

Mac OS version:
19G73

Kernel version:
Darwin Kernel Version 19.6.0: Sun Jul 5 00:43:10 PDT 2020; root:xnu-6153.141.1~9/RELEASE_X86_64
Kernel UUID: 783946EA-6F11-3647-BF90-787AEA14B954
Kernel slide: 0x000000000e000000
Kernel text base: 0xffffff800e200000
__HIB text base: 0xffffff800e100000
System model name: iMacPro1,1 (Mac-7BA5B2D9E42DDD94)
System shutdown begun: NO

System uptime in nanoseconds: 875697637391136
last loaded kext at 783878322802159: >!AXsanScheme 3 (addr 0xffffff7f923fc000, size 32768)
last unloaded kext at 783974429489666: >!AXsanScheme 3 (addr 0xffffff7f923fc000, size 32768)
loaded kexts:
com.promise.driver.stex 6.2.13
com.getdropbox.dropbox.kext 1.11.1
|SCSITaskUserClient 422.120.3
>!UTopCaseDriver 3430.1
@filesystems.smbfs 3.4.4
>!AUpstreamUserClient 3.6.8
@kext.AMDFramebuffer 3.1.0
@kext.AMDRadeonX5000 3.1.0
@kext.AMDRadeonServiceManager 3.1.0
>!AGraphicsDevicePolicy 5.2.6
@AGDCPluginDisplayMetrics 5.2.6
>!AHV 1
|IOUserEthernet 1.0.1
|IO!BSerialManager 7.0.6f7
>AGPM 111.4.4
>!APlatformEnabler 2.7.0d0
>X86PlatformShim 1.0.0
>pmtelemetry 1
@Dont_Steal_Mac_OS_X 7.0.0
>BridgeAudioCommunication 6.70.7
>!AThunderboltIP 3.1.4
@kext.AMD10000!C 3.1.0
>!AHIDALSService 1
>!ABridgeAudio!C 6.70.7
>!AGFXHDA 100.1.429
>!A!IPCHPMC 2.0.1
>!A!IMCEReporter 115
>!A!ISlowAdaptiveClocking 4.0.0
>!AAVEBridge 6.1
>!AMCCSControl 1.14
@fileutil 20.036.15
@filesystems.autofs 3.0
>usb.realtek8153patcher 5.0.0
>usb.!UHostBillboardDevice 1.0
>!ATopCaseHIDEventDriver 3430.1
>!UCardReader 489.120.1
>BCMWLANFirmware4355.Hashstore 1
>BCMWLANFirmware4364.Hashstore 1
>BCMWLANFirmware4377.Hashstore 1
@filesystems.apfs 1412.141.1
@filesystems.hfs.kext 522.100.5
@BootCache 40
@!AFSCompression.!AFSCompressionTypeDataless 1.0.0d1
@!AFSCompression.!AFSCompressionTypeZlib 1.0.0
>!ABCMWLANBusInterfacePCIe 1
>!AVirtIO 1.0
@private.KextAudit 1.0
>!AACPIButtons 6.1
>!ASMBIOS 2.1
>!AACPIEC 6.1
>!AAPIC 1.7
$!AImage4 1
@nke.applicationfirewall 303
$TMSafetyNet 8
@!ASystemPolicy 2.0.0
|EndpointSecurity 1
|IOSCSIParallel!F 3.0.0
>!AThunderboltDPOutAdapter 6.2.6
>!AThunderboltPCIUpAdapter 2.5.4
>usb.IOUSBHostHIDDevice 1.2
@kext.AMDRadeonX5100HWLibs 1.0
|IOAccelerator!F2 438.7.3
@kext.AMDRadeonX5000HWServices 3.1.0
|IOAVB!F 850.1
@!AGPUWrangler 5.2.6
|IONDRVSupport 576.1
>X86PlatformPlugin 1.0.0
>IOPlatformPlugin!F 6.0.0d8
|IOSlowAdaptiveClocking!F 1.0.0
>!ASMBus!C 1.0.18d1
|IO!BHost!CUARTTransport 7.0.6f7
|IO!BHost!CTransport 7.0.6f7
>!A!ILpssUARTv1 3.0.60
>!A!ILpssUARTCommon 3.0.60
>!AOnboardSerial 1.0
>!AGraphicsControl 5.2.6
@kext.AMDSupport 3.1.0
@!AGraphicsDeviceControl 5.2.6
|IOGraphics!F 576.1
@plugin.IOgPTPPlugin 840.3
|IOEthernetAVB!C 1.1.0
@kext.triggers 1.0
>!AHS!BDriver 3430.1
>IO!BHIDDriver 7.0.6f7
>!AHIDKeyboard 209
>!AMultitouchDriver 3440.1
>!AInputDeviceSupport 3440.8
>usb.cdc.ncm 5.0.0
>usb.!UHub 1.2
>usb.cdc 5.0.0
>usb.networking 5.0.0
>usb.!UHostCompositeDevice 1.2
>usb.!UVHCIBCE 1.2
>usb.!UVHCI 1.2
>usb.!UVHCICommonBCE 1.0
>usb.!UVHCICommon 1.0
>!AEffaceableNOR 1.0
|IOBufferCopy!C 1.1.0
|IOBufferCopyEngine!F 1
>!ABCMWLANCore 1.0.0
>IOImageLoader 1.0.0
|IO80211!FV2 1200.12.2b1
>corecapture 1.0.4
|IOSkywalk!F 1
|IONVMe!F 2.1.0
|IOSurface 269.11
@filesystems.hfs.encodings.kext 1
|IOAudio!F 300.2
@vecLib.kext 1.2.0
|IOSerial!F 11
>!AThunderboltDPInAdapter 6.2.6
>!AThunderboltDPAdapter!F 6.2.6
>!AThunderboltPCIDownAdapter 2.5.4
>!AHPM 3.4.4
>!A!ILpssI2C!C 3.0.60
>!A!ILpssDmac 3.0.60
>!A!ILpssI2C 3.0.60
>!AThunderboltNHI 5.8.6
|IOThunderbolt!F 7.6.1
|IOUSB!F 900.4.2
>!AEthernetAquantiaAqtion 1.0.64
>mDNSOffloadUserClient 1.0.1b8
>usb.!UXHCIPCI 1.2
>usb.!UXHCI 1.2
>!AEFINVRAM 2.1
>!AEFIRuntime 2.1
>!ASMCRTC 1.0
|IOSMBus!F 1.1
|IOHID!F 2.0.0
$quarantine 4
$sandbox 300.0
@kext.!AMatch 1.0.0d1
>!AKeyStore 2
>!UTDM 489.120.1
|IOSCSIBlockCommandsDevice 422.120.3
>!ACredentialManager 1.0
>!AFDEKeyStore 28.30
>!AEffaceable!S 1.0
>!AMobileFileIntegrity 1.0.5
@kext.CoreTrust 1
|CoreAnalytics!F 1
|IOTimeSync!F 840.3
|IONetworking!F 3.4
>DiskImages 493.0.0
|IO!B!F 7.0.6f7
|IO!BPacketLogger 7.0.6f7
>!ASSE 1.0
>KernelRelayHost 1
>!ASEPManager 1.0.1
>IOSlaveProcessor 1
|IOUSBMass!SDriver 157.140.1
|IOSCSIArchitectureModel!F 422.120.3
|IO!S!F 2.1
|IOUSBHost!F 1.2
>usb.!UCommon 1.0
>!UHostMergeProperties 1.2
>!ABusPower!C 1.0
|IOReport!F 47
>!AACPIPlatform 6.1
>!ASMC 3.1.9
>watchdog 1
|IOPCI!F 2.9
|IOACPI!F 1.4
@kec.pthread 1
@kec.corecrypto 1.0
@kec.Libm 1
panic(cpu 4 caller 0xffffff800e4214db): "IPI timeout, unresponsive CPU bitmap: 0x1, NMIPI acks: 0x0, now: 0x1, deadline: 875697637366535, pre-NMIPI time: 0x31c713e9b1b71, current: 0x31c713e9bc09d, global: 1"@/AppleInternal/BuildRoot/Library/Caches/com.apple.xbs/Sources/xnu/xnu-6153.141.1/osfmk/x86_64/pmap.c:2909
Backtrace (CPU 4), Frame : Return Address
0xffffff873587b830 : 0xffffff800e31a65d
0xffffff873587b880 : 0xffffff800e454a75
0xffffff873587b8c0 : 0xffffff800e4465fe
0xffffff873587b910 : 0xffffff800e2c0a40
0xffffff873587b930 : 0xffffff800e319d27
0xffffff873587ba30 : 0xffffff800e31a117
0xffffff873587ba80 : 0xffffff800eac1abc
0xffffff873587baf0 : 0xffffff800e4214db
0xffffff873587bba0 : 0xffffff800e42841c
0xffffff873587bc50 : 0xffffff800e3d05f8
0xffffff873587bc90 : 0xffffff800e3fc308
0xffffff873587bcc0 : 0xffffff800ea40317
0xffffff873587bd20 : 0xffffff800ea3c746
0xffffff873587bd60 : 0xffffff800e930d7b
0xffffff873587bda0 : 0xffffff800e92c541
0xffffff873587bdf0 : 0xffffff800e9805e5
0xffffff873587be30 : 0xffffff800e92c1cc
0xffffff873587be80 : 0xffffff800e92eb19
0xffffff873587beb0 : 0xffffff800e92b43e
0xffffff873587bed0 : 0xffffff800e965e12
0xffffff873587bef0 : 0xffffff800e94ea6c
0xffffff873587bfa0 : 0xffffff800e2c013e

BSD process name corresponding to current thread: kernel_task

The second log is too long to fit in this post so I'll put it in a comment.

 

[JDM]

The second log is too long to fit in a comment too, so I pasted it here: https://pastebin.com/QcGPL99u

I notice a lot of references to Chromium in this log, which is weird because I uninstalled Chrome a couple days ago and I thought I deleted all of its folders off the computer. I don't understand why this machine would have trouble running Chrome anyway, but maybe you all can educate me. Either way, I've been having this issue since before I uninstalled Chrome.

 

[JDM]

This is still happening. Here's the most recent diagnostic report in the console, from about 8pm last night (I came into the office and turned it back on at 9am today):

Spoiler

{
"version": 21,
"segments": [
{
"algorithm": "SequenceFragmentPuzzle+CountMedianSketch",
"key": "com.apple.keyboard.NewWords.en_US",
"parameters": {"puzzleCount":256,"fragmentCount":5,"fragmentWidth":2,"fragmentK":2048,"epsilon":8,"sequenceFragmentBias":0.25,"sequenceM":1024,"fragmentM":1024,"sequenceK":2048},
"records": [
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
]
},
{
"algorithm": "CountMedianSketch",
"key": "com.apple.safari.AutoPlay.userMayWantAutoPlay.US",
"parameters": {"epsilon":8,"k":65536,"m":1024},
"records": [
"12088,0000000000000000000100001000000000000100008000000000000000004000002020000000000000000000000000000000000000000000000000000000000000000220800000000010000000000202000000000000010000000000004000000002002000400100000000000804000000000000000000000000080000000008"
]
}
]
}

Does anyone have any ideas?

 

[Cory Cooper]

Hello and welcome,

Sorry for the delay in responding...

Nothing stands out too much in those logs. I do see the following:
com.promise.driver.stex 6.2.13
com.getdropbox.dropbox.kext 1.11.1

-Do you have a Promise storage device connected?
-Do you have Dropbox installed? Have you tried pausing its syncing?

It shouldn't have any issue at all running Chrome or Chromium. It looks like you are running Catalina 10.15.6, correct?

I would run Apple Diagnostics to see if it detects a hardware issue: How to use Apple Diagnostics on your Mac

It does look like more of a software issue however.

C

 

[JDM]

Hi thanks so much for the reply. I do use a Promise drive and we have Dropbox syncing all day long. I hadn't disconnected either as we use them all the time. I reset the computer to factory settings yesterday and haven't reinstalled Dropbox yet, but my Promise is still plugged in. For the time being, I guess it can be a good test to run just the Promise and no Dropbox for a while and see if it fails again, and then eventually turn Dropbox back on and see what happens.

I am running 10.15.6 and the computer passed hardware diagnostics.

I'll see what I can come up with and post again if the issue persists. Thanks!

Hello and welcome,

Sorry for the delay in responding...

Nothing stands out too much in those logs. I do see the following:
com.promise.driver.stex 6.2.13
com.getdropbox.dropbox.kext 1.11.1

-Do you have a Promise storage device connected?
-Do you have Dropbox installed? Have you tried pausing its syncing?

It shouldn't have any issue at all running Chrome or Chromium. It looks like you are running Catalina 10.15.6, correct?

I would run Apple Diagnostics to see if it detects a hardware issue: How to use Apple Diagnostics on your Mac

It does look like more of a software issue however.

C