iPhone says zero bytes storage

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Although iTunes on my Mac says I have over 25 GB free on my iPhone 5, the phone itself keeps telling me I have zero bytes left. I reboot and whatever but it doesn't help.

I saw elsewhere that I need to do a full backup and then restore the phone to factory settings... but it won't do the full backup because, it says, the phone "cannot be synched because there is not enough free space to hold all of the selected items." I guess it thinks the phone doesn't have enough space for all the stuff that's... uh... already on it.

So the problem is preventing me from implementing the solution. What should I do?
 

Cory Cooper

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Hello and welcome.

-Which version of iOS?
-What does it show the Settings > General > Storage & iCloud Usage in Storage and iCloud

It may just be that your iCloud storage is full, and not the iPhone. You only get 5 GB free.

C
 
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The error message says that it's the phone that's full. I was trying to back up to my external hard drive, which has a ton of free space on it.

It's iOS 8.4.1
 

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