Internet not working, ping going through

[bolharr2250]

So I have a problem. First I'll lay down my that I am using a 2011 Mac Mini with the latest version of Mavericks on it. Ok now heres my problem.

I cannot connect to the internet, via browser or other internet enabled apps. I am able to ping servers through the terminals though.

I did actually delete some files I think are relevant. I first cancelled a memory activity in Activity Monitor that was associated with the root user. I was not using the app it was attached to I have not used for a long time (it was a netnanny daemon i think.) Internet continued to work. I then deleted two startup folders one for HotSpotSheild, and the other for NetNanny. Internet again, continued to work.

I then restarted, and internet has ceased to work, but pings go through. Any ideas? I think it might be a DNS issue, but honestly, I don't know.

 

[Spawn_Dooley]

Those files you deleted may or may not be responsible, HotSpotShield is a 3rd party app that secures your internet connection from hackers etc & NetNanny is a 3rd party parental control app.

Personally I would start with a call to your ISP's tech support team

 

[Cory Cooper]

Hello and welcome.

It sounds to me like there are still remnants of NetNanny and HotSpotShield being loaded at startup, causing the issue to reappear after a restart. When you stopped those processes via Activity Monitor, you did simply that, stopped them until restart.

I would do a Google search to find out how to manually uninstall those two apps totally, then see if the issue persists. There are probably still a few pieces of them still in the following locations:

Macintosh HD > Library > Application Support
Macintosh HD > Library > Extensions
Macintosh HD > Library > Filesystems
Macintosh HD > Library > LaunchAgents
Macintosh HD > Library > LaunchDaemons
Macintosh HD > Library > Preferences
Macintosh HD > Library > PreferencePanes
Macintosh HD > Library > StartupItems

Let us know how you get on,

C

 

[bolharr2250]

Thank you so much for your help. I have not tried anything yet but here is some more info

I deleted the startup folders via Clean My Mac 2, which might have been a problem. NetNanny, which i "uninstalled" a year ago by dragging the app into the trash. It's daemons and startup items continued to run.

Again, thanks for the help, I will post results of what I find. I will also try a different internet, from a desperate ISP

 

[oldscribe]

Hi,

i "uninstalled" a year ago by dragging the app into the trash.

By doing this you leave many files in place, best to use something like AppDelete here.
https://www.macupdate.com/app/mac/23149/appdelete​

 

[bolharr2250]

Hi,



By doing this you leave many files in place, best to use something like AppDelete here.
https://www.macupdate.com/app/mac/23149/appdelete​

I am aware of that, hence the quotations. But yes, that's why the daemons were still there. Thanks I the tip though

 

[bolharr2250]

Ok

Hello and welcome.

It sounds to me like there are still remnants of NetNanny and HotSpotShield being loaded at startup, causing the issue to reappear after a restart. When you stopped those processes via Activity Monitor, you did simply that, stopped them until restart.

I would do a Google search to find out how to manually uninstall those two apps totally, then see if the issue persists. There are probably still a few pieces of them still in the following locations:

Macintosh HD > Library > Application Support
Macintosh HD > Library > Extensions
Macintosh HD > Library > Filesystems
Macintosh HD > Library > LaunchAgents
Macintosh HD > Library > LaunchDaemons
Macintosh HD > Library > Preferences
Macintosh HD > Library > PreferencePanes
Macintosh HD > Library > StartupItems

Let us know how you get on,

C

i found stuff in these folders, so thanks for the help. I restarted, but still nothing Any other ideas?

 

[Cory Cooper]

You could also check to see if the OS X Firewall is enabled and blocking:

Apple > System Preferences > Security & Privacy > Firewall

If it is on, turn it off.

Also, have you tried creating a test user, logging into it, and seeing if the issue persists?

C

 

[bolharr2250]

You could also check to see if the OS X Firewall is enabled and blocking:

Apple > System Preferences > Security & Privacy > Firewall

If it is on, turn it off.

Also, have you tried creating a test user, logging into it, and seeing if the issue persists?

C

Fire wall is off, that was not the problem. Created a test user and got the NSPOSIXErrorDomain:1 error in safari. Pings still going through.

 

[Cory Cooper]

OK...let's look for more NetNanny/HotSpotShield files I forgot to mention previously:

Macintosh HD > System Folder > Library > Extensions
Macintosh HD > System Folder > Library > LaunchAgents

C

 

[bolharr2250]

OK...let's look for more NetNanny/HotSpotShield files I forgot to mention previously:

Macintosh HD > System Folder > Library > Extensions
Macintosh HD > System Folder > Library > LaunchAgents

C

I found a NetNanny file in the first file you suggested, deleted it, restarted and IT WORKS!!!!

Thank you so much! I am currently replying to you via the formerly broken computer. You rock!

 

[Cory Cooper]

Excellent...glad it's finally sorted!

Sorry I missed those files earlier, but at least we finally got to the bottom of it.

Enjoy,

C

 

[Spawn_Dooley]

NetNanny, which i "uninstalled" a year ago by dragging the app into the trash. It's daemons and startup items continued to run.

Just-for-the-record … the uninstaller for NetNanny is in the installation .dmg

And there are seriously in-depth instructions for complete removal of HotSpot Shield here