imac camera and mic not working

[Lou]

Hi everyone,

I'm on an late 2014 Imac, running Catalina 10.15.7 and recently my camera and mic are not working with any app or browser. I've checked all security and privacy settings are correct, reset with PRAM, turned on dictation and the camera is recognised in the system report but I'm getting absolutely nothing.

I did have an SSD installed recently. Wondering if this could be anything to do with it?

Any ideas I'd be so grateful.

TIA!

 

[Cory Cooper]

Hello and welcome.

Whoever did the SSD install may not have connected the camera cables correctly, which could have caused that issue. Did you have it done by an Authorized Apple Service Provider?

C

 

[Lou]

No they wern't apple authorised unfortunately, although they do specialise in Macs.. I have struggled to find anyone local.