Hi i am new to forum and in desperate need of help. Tried to restore os x 10.6.8 to factory settings by holding option on start up, holding command+r on start up and inserting os disk and holding c on start up and none of these would take me into the right place, mac just kept starting up as normal. Took someones advice by creating a new admin account and erasing the old one but (stupidly) didn't back up and now half my apps are gone and replaced by question marks on my tool bar. I have no clue why i can't get into the system backdoor on startup. I am using an imac with bluetooth keyboard/mouse. Any help would be much appreciated.