SOLVED FaceTime app

[jnscts]

when I try todo a call the mike and camera are “ Greyed out”. How can I activate FaceTime to work. I can receive calls from people
On FaceTime but cannot call out. Do I need a smartphone for it to work

 

[Cory Cooper]

Hello and welcome.

-Is this on your Mac or an iPhone/iPad?
-Which version of macOS or iOS depending on above?

C

 

[jnscts]

Hi I am running Catalina on my MB. I also an IPad 2 and still have the same problem. One BIG question do I need
to have a smartphone. As it stands I can receive a call on FaceTime and communicate ok but cannot call out on my
MB air

 

[Cory Cooper]

OK, thanks.

You don't need an iPhone to use FaceTime, as it does work on a Mac or iPad.

Apple's articles about FaceTime:
-Use FaceTime on Mac
-If FaceTime isn't working on your Mac
-Use FaceTime with your iPhone, iPad, or iPod touch

See if those help. If not, let us know.

C

 

[jnscts]

Thanks 4 that. I will check that out. It’s 02.20 in the morning going to bed thanks so far

 

[Cory Cooper]

No worries...

Keep us in the loop and we'll go from there if it isn't resolved.

C

 

[jnscts]

Last bit of info I have FaceTime on both my machines (MB air and Ipad2 ) and neither works going out. Isthere away I can isolate them ie unlink them?

 

[Cory Cooper]

Hi,

They aren't necessarily linked per se. You can disable the following on the Mac:
-Uncheck  > System Preferences... > General > Allow Handoff between this Mac and your iCloud devices
- > System Preferences... > Sidecar

C

 

[jnscts]

Hi C just picked this up. My worry is how can I test this without contacting the 2 important contacts that I have on
my list ( one is in Aussie). And the other is in Ireland and I can tell the person is getting a bit fed up. I have a suspecion that when I moved from Monjove to Catalina might be an issue ( when I was on Monjove it ran on 32 bits going to Catalina the system ran on 64 bits. When I did this I had a Panda anti virus and it then became useless. I was in formed by a Mac tech. Appreciate your opinion. Can you suggest a way I can test FaceTime another way? Meanwhile I will do what you just suggested. Regards. J

 

[Cory Cooper]

No worries.

You can actually FaceTime video call yourself from your Mac to your iPad. Try that.

C

 

[jnscts]

Thanks I will try that and get back to you

 

[jnscts]

Hi Cory,
Heh presto Many thanks for all your help. All is good now Kind regards John

 

[Cory Cooper]

Hello,

Exellent...glad it's working for you.

Stay healthy and safe!

C