Email won't erase

[jockeyeba]

I posted about this a week ago but I'm still having the problem, if I try to delete several messages at once I keep getting this

I have so many emails that I would like to delete but this keeps happening......is it a computer problem or should I contact att? I keep getting this then have to hit "ok" to get rid of it then the next one comes on, I can't read other emails until this quits happening, I assume I'm just putting them back-their not being deleted? Help!

 

[honestone]

You could contact AT&T. However, you are using a rather old Mac OS, Snow Leopard. If you don't want to upgrade, maybe do a fresh, clean re-installation of Os 10.6.8.

 

[jockeyeba]

You could contact AT&T. However, you are using a rather old Mac OS, Snow Leopard. If you don't want to upgrade, maybe do a fresh, clean re-installation of Os 10.6.8.

I'm using El Capitan 10.11.6

 

[honestone]

Your System Specs say "IMac 10.6.8". I ma certain there is no iMac model 10.6.8. 10.6.8 is the Mac OS Snow Leopard.

 

[jockeyeba]

Your System Specs say "IMac 10.6.8". I ma certain there is no iMac model 10.6.8. 10.6.8 is the Mac OS Snow Leopard.

Sorry I didn't realize I hadn't changed my system specs since my original Mac Mini died & I got the iMac. I have 10.11.6 El Capitan now

 

[honestone]

No problemo, as Arnie would say!

Now, as far as your issue is concerned, I can't remember what was suggested and/or what you tried in the other threads you had started about this issue. But I'll make some anyway (sorry if they were mentioned before).

1. Have you ever performed disk cleanup/maintenance/repairs?

2. Are you making a backup to an external device? And if so, what software are you using?

3. When did this start happening?

4. Not sure if you have some adware/malware that is contributing to the issue, but you could download, install, and run the excellent freeware program Malwarebytes, available form here:

https://www.malwarebytes.com/mac/

Another good one is ClamXav, available from here:

https://www.clamxav.com/

You can use in in demo mode for 30 days.

5. Maybe you should try another EMail program. Thunderbird is a decent one, and it's free. You can get it form here:

https://www.mozilla.org/en-US/thunderbird/

I would say that if AT&T can't help you, and if the issue persists especially after using Thunderbird, then maybe you need to do a clean, fresh installation of El Capitan.

 

[Spawn_Dooley]

Try this & report back what results you have.

• Go to Mail ~> Preferences ~> Accounts ~> (select a mail account) ~> Mailbox Behaviors ~> Trash Mailbox ~> and select On My Mac Trash bin.
• Close the Mail preferences window and try deleting the message again.

 

[honestone]

I posted this yesterday about such permanent removal:

https://www.mac-help.com/threads/permanently-removing-deleted-emails.224450/

 

[jockeyeba]

No problemo, as Arnie would say!

Now, as far as your issue is concerned, I can't remember what was suggested and/or what you tried in the other threads you had started about this issue. But I'll make some anyway (sorry if they were mentioned before).

1. Have you ever performed disk cleanup/maintenance/repairs?

2. Are you making a backup to an external device? And if so, what software are you using?

3. When did this start happening?

4. Not sure if you have some adware/malware that is contributing to the issue, but you could download, install, and run the excellent freeware program Malwarebytes, available form here:

https://www.malwarebytes.com/mac/

Another good one is ClamXav, available from here:

https://www.clamxav.com/

You can use in in demo mode for 30 days.

5. Maybe you should try another EMail program. Thunderbird is a decent one, and it's free. You can get it form here:

https://www.mozilla.org/en-US/thunderbird/

I would say that if AT&T can't help you, and if the issue persists especially after using Thunderbird, then maybe you need to do a clean, fresh installation of El Capitan.

I did the cleanup/repairs thing after this started happening. been going on over a month, don't want to use another mail, like my apple email that's right there when I turn on the computer & click mail. I just tried the mail-preferences-accts-mail behaviors-trash.....& so on, not helping it still won't delete messages if I try to click on 20+ at one time to delete, it won't let them delete as per the screenshot I put on here above, I'm going crazy

 

[jockeyeba]

Try this & report back what results you have.

• Go to Mail ~> Preferences ~> Accounts ~> (select a mail account) ~> Mailbox Behaviors ~> Trash Mailbox ~> and select On My Mac Trash bin.
• Close the Mail preferences window and try deleting the message again.

Just tried this, still won't let several emails deleted at once delete, I keep getting the message I showed above. Maybe I'm not doing the process above correctly I'm going crazy

I just tried this, didn't help, unless I'm not doing something right. I'm trying to delete messages right now, a few will go through but most keep coming up with the "screenshot" message above, I have to click on the message, it comes back into my mail, not deleted. I just noticed that I have 2500 messages in the "att" trash but when I try to delete them they won't delete, I can delete the "on my mac" trash but the att trash won't go anywhere, wth is going on