DVD-Rom won't mount ibook g4 OS X 10.3.9

[cngage]

I'm having a problem with a "40 years of the X-Men" DVD-Rom that I purchased; it won't mount in my slot DVD drive. I previously bought a "40 years of the Fantastic Four" DVD-Rom from the same company; that worked and still works fine. I have already exchanged the DVD-Rom so I know it wasn't just that one DVD. I have an ibook G4 running OS X 10.3.9. Here is the information I got on my computer from the System Profiler:

> Machine Model: iBook G4
> CPU Type: PowerPC G4 (1.1)
> Number of CPUs: 1
> CPU Speed: 1.07 GHz
> L2 Cache (per CPU): 512 KB
> Memory: 768 MB
> Bus Speed: 133 MHz
> Boot Rom Version: 4.8.5f0
Also:
> Processor: 1.07 GHz PowerPC G4
> Memory: 768 MB DDR SDRAM

Any help/advice would be greatly appreciated. Thanks!

 

[Ric]

Hi there and welcome !

The only things I can think of at the minute...


Is the DVD region encoded...what region are you in ?

Doe the DVD show up in Disk Utility ?

regards

Ric

(thanks for posting the spec and OS of your Mac, this always helps!)

 

[cngage]

Hi there and welcome !

The only things I can think of at the minute...


Is the DVD region encoded...what region are you in ?

Doe the DVD show up in Disk Utility ?

regards

Ric

(thanks for posting the spec and OS of your Mac, this always helps!)

Hi Ric, thanks for posting. I am in the US and the DVD was made in the US for US use so there shouldn't be a problem there. Regarding the Disk Utility, yes, it does show up there, as 5.4 GB MATSHITA CD-RW (though it's supposedly a DVD-ROM). Here is its description:
Name : MATSHITACD-RW CW-8123
Type : Disk

Disk Identifier : disk1
Media Name : MATSHITA CD-RW CW-8123 Media
Media Type : DVD-ROM
Connection Bus : ATAPI
Connection ID : Device 0
Device Tree : mac-io/ata-3@20000/@0:0
Locked : Yes
Writable : No
Ejectable : Yes
Mac OS 9 Drivers Installed : No
DVDROM : Yes
Optical Media Type : DVD-ROM
Device Type : CD-ROM, CD-R, CD-RW
Location : Internal
Total Capacity : 5.4 GB (5,750,980,608 Bytes)
Disk Number : 1
Partition Number : 0

However, the "Mount" icon is dimmed and I can't seem to do anything else to it other than eject it. By the way, here is the info for what I presume is my Mac's disk driver, if that helps.

Name : Hitachi IC25N040ATMR04-0
Type : Disk

Disk Identifier : disk0
Media Name : Hitachi IC25N040ATMR04-0 Media
Media Type : Generic
Connection Bus : ATA
Connection ID : Device 0
IO Content : Apple_partition_scheme
Device Tree : pci2/ata-6@D/@0:0
Writable : Yes
Ejectable : No
Mac OS 9 Drivers Installed : No
Location : Internal
Total Capacity : 37.3 GB (40,007,761,920 Bytes)
S.M.A.R.T. status : Verified
Disk Number : 0
Partition Number : 0