Can't send mail

[daveflem]

Help!

I am trying to send mail from my .mac account using Mail but all i keep getting is unable to connect to smtp.mac.com. I have reset the account as described by Mail Help but still get the same message.

I have an aol account in mail also, this also cannot send emails but receives fine

Thanks!

 

[Kyomii]

Hi daveflem,

I have AOL set up via Mail. What settings are you using? The correct settings for AOL are:

Account type: IMAP
Incoming server: imap.aol.com
Username (your aol screename)
Password (your aol password)

Outgoing server: smtp.aol.com (you must set this up for each account and you must ensure that the correct one is used when sending mail)

Click on server settings and you should have:

Server port : 587
Do NOT tick SSL
Authenitcation: Password
Username
Password - these both need filling in with your aol screename and password.

I would imagine your .mac account will use POP3 so needs setting up with this, and will also use a different sever port for outgoing and incoming - what settings do you have?

 

[daveflem]

Hi,

Thanks for your advice, my mac settings are:

Account type: .mac
Incoming server: mail.mac.com
Username david.fleming
Password mac password

Outgoing server: smtp.mac.com



Server port : 387
ticked SSL
Authenitcation: Password
Username david.fleming
Password - mac password.

daveflem

 

[Walrus666]

Hi,

Thanks for your advice, my mac settings are:

Account type: .mac
Incoming server: mail.mac.com
Username david.fleming
Password mac password

Outgoing server: smtp.mac.com



Server port : 387
ticked SSL
Authenitcation: Password
Username david.fleming
Password - mac password.

daveflem

Have you tried either taking the period out from in between your first and last name for your user name and, or adding a colon followed by your user name after the smtp.mac.com for the outgoing server?

 

[Kyomii]

Is 387 the correct port, and also does mac mail use SSL?

 

[Walrus666]

Is 387 the correct port, and also does mac mail use SSL?

Good observation Kyomii, In my settings for Mac mail I have the port set to 143 and the SSL box is NOT ticked.

 

[Kyomii]

It was only a good observation because I supply support for a hosting company, and when we get tickets relating to the inability of sending or receiving mail, it is always usually either SSL or port related that is causing it