Can't connect to ancestry website

[Londoner]

Last week hubby bought me a new iMac computer to replace my tired and worn out one. My new iMac is a 27" which has Mojave. The computer technician in the store transferred everything from my old iMac, on to my new iMac and it's been great.

I'm currently doing my family tree and since having my new computer I have been able to access www.ancestry.com using Safari with no problem.

Earlier today I wanted to do some more ancestry and Safari just will not connect to it !!!!!! (I can connect if I use Firefox). Can anyone tell me as to why Safari suddenly won't connect, but yet Firefox will ?

I'm a very senior lady, so hopefully if you know what the problem might be, you can tell me in VERY easy words.

Thank you SO very much, in advance.

 

[Lufbrarunner]

Do you get an error message or does it just not connect to the site?

 

[honestone]

Are you having issues with Safari for only that site?

 

[Londoner]

Do you get an error message or does it just not connect to the site?

The blue line goes half way and then stops.

 

[Londoner]

Are you having issues with Safari for only that site?

I've had a couple of problems with Safari, but then they just rectify a bit later (odd). But this time, it's been "off" for a few hours.

 

[honestone]

It could be an issue with that site that is specific to Safari.

Try another browser, like Google Chrome or Opera, and see what happens. Just to let you know, I rarely, of ever, have issues with Google Chrome. But I see quite a few folks post issues about Safari here. Of course I suspect the number of those complaints has to do with the fact that most folks who come here use Safari. It's Just too slow for me.

Also, you provide the actual site name? I can try seeing if Google Chrome and/or Opera have any issues with it.

 

[Londoner]

I really do appreciate you both trying to help me.....perhaps I should take a look at Google Chrome. Again, sincere thanks.

 

[Lufbrarunner]

It may be a site certificate problem.

 

[honestone]

It may be a site certificate problem.

Yeah, that is a possibility. If the op provided us with the link to the site, that would help, as I could try Google Chrome, Opera, and Firefox to see if there are any issues.

 

[Londoner]

Yeah, that is a possibility. If the op provided us with the link to the site, that would help, as I could try Google Chrome, Opera, and Firefox to see if there are any issues.

I can get it on Firefox and I WAS getting it on Safari too (on my new imac and my old one). www.ancestry.co.uk

 

[honestone]

I can get it on Firefox and I WAS getting it on Safari too (on my new imac and my old one). www.ancestry.co.uk

I am using Google Chrome, and after clicking on the link you provided, it works fine.

 

[Lufbrarunner]

Have you tried clearing your cache and cookies?

 

[Londoner]

Have you tried clearing your cache and cookies?

I've only had the new computer a week, so should that be necessary ?

Also, I can get it on Firefox just fine.....just not Safari.

 

[honestone]

I've only had the new computer a week, so should that be necessary ?

Also, I can get it on Firefox just fine.....just not Safari.

One would not think so. However, some other folks are reporting issues with the version of Safari in Mojave.

The first update to Mojave, OS 10.14.1, is in the 5th phase of beta testing, and thus is expected to be released soon. But I do not remember seeing anything about Safari in that version.

 

[Londoner]

Another "teething trouble" with my new iMac (Mojave).

As you already know, I've only had my new iMac about two weeks.........I don't have the blue dots showing me new and unread mail. Please can you tell me how I can get them.

 

[Lufbrarunner]

Is the mail account POP or IMAP?
is the iMac the only machine with your email account on?

 

[honestone]

And are you using Apple's Mail program, or another one?

Also, the first update to Mojave, OS 10.14.1, was released on Tuesday. Not sure if it resolves your issue, but it is always best to keep up to date.

 

[Londoner]

And are you using Apple's Mail program, or another one?

Also, the first update to Mojave, OS 10.14.1, was released on Tuesday. Not sure if it resolves your issue, but it is always best to keep up to date.

Is the mail account POP or IMAP?
is the iMac the only machine with your email account on?

Where do I find out if my email is POP or IMAP ?

I use Mac mail.

I also have a Mac book Pro..... and a very old iPad (iPad2) with my email accounts.

Don't know anything about the update on Tuesday.

Sorry that I'm so "dim". Hope you can advise me.

 

[Lufbrarunner]

Where do I find out if my email is POP or IMAP ?

Mail > Accounts choose the account from the list on left hand side, then click advanced.