Bluetooth mouse no longer works

[Elrich]

Because my Macbook Pro is getting a swollen battery, making the trackpad directly above it difficult to push down on, I bought a Bluetooth mouse (Elecom) since that was a cheaper solution. Expecting to have money to replace this 5.5-year-old Mac in early 2020.

The mouse worked for six days, and now refuses to connect. I tried everything: Restarted Mac. Restarted mouse. Replaced mouse batteries. Turned Bluetooth off and on. Removed mouse from Bluetooth's known devices, thinking I could reconnect it (one of the recommended fixes), but Bluetooth refuses to notice the mouse, even if I press the "pairing" button on the mouse.

Do I have any recourse besides taking the mouse back to the store?

 

[Cory Cooper]

Hello,

Haven't heard of that brand before. Which model is it? Does it have it's own USB receiver? Do you have other Bluetooth devices that work?

Also, I recommend getting the battery replaced if it is swelling to that point. It could cause other damage to the internals of your MacBook Pro.

It could be a failed mouse. If they have a return policy, you could try swapping it.

C

 

[Elrich]

Elecom is a pretty common brand here in Japan; maybe not in the US.
Anyway, I let the mouse sit with its power off for some hours, then tried it again and it worked immediately! So, I guess I need to shut it off at night.

 

[Cory Cooper]

HA! Glad it is working again.

ELECOM is sold here in the US...just hadn't come across it before.

Let us know if the issue returns.

C

 

[Elrich]

It keeps popping up. Monday it was fine, but Tuesday it was back. I turned off the mouse for a few hours, and when I turned it back on, it connected right away. Today, Wednesday in Japan, it's not working again.

What I'm wondering is, is it the mouse, or is it a problem with my Mac?

I have one other Bluetooth device, a speaker that I normally only use with my iPhone. Turned off iPhone so the speaker wouldn't connect to it, and tried to connect the speaker to my Mac. Mac can't find it.